Privacy Policy

1. Data Fiduciary & Scope

Classic™ Furniture acts as the Data Fiduciary with respect to personal data collected through this website, our consultation booking forms, and our WhatsApp direct communication channels.

This policy applies to all visitors, clients, and homeowners across India who browse our product catalog, request custom hardwood quotations, book design consultations, or place bespoke furniture orders.

2. Personal Data We Collect

We only collect personal data necessary to provide personalized bespoke furniture design, manufacturing, in-home delivery, and after-sales support:

• Identity & Contact Data: Full name, telephone/mobile number (for WhatsApp messaging and call coordination), and email address.
• Delivery & Site Details: Shipping address, apartment/floor details, landmark, district, and pin code within Kerala or across India.
• Bespoke Customization Data: Room floor plans, architectural measurements, wood preferences (Teak, Mahogany, Rosewood), fabric shades, and reference photos uploaded or shared via WhatsApp.
• Transactional & Financial Information: Payment reference numbers (NEFT, RTGS, UPI transaction IDs, advance tokens). We do not store raw debit/credit card numbers or bank passwords.
• Technical & Log Data: Device type, browser version, approximate IP location, and page interaction timestamps collected anonymously for site optimization.

3. Purpose and Legal Grounds for Processing (DPDP Act 2023)

In accordance with Section 4 and Section 6 of the DPDP Act 2023, your personal data is collected and processed only with your informed consent or for specific legitimate uses:

• Fulfilling Custom Furniture Contracts: Preparing quotations, timber procurement, bespoke fabrication, progress updates, and coordinating white-glove delivery.
• Customer Communication via WhatsApp: Sharing 3D sketches, timber seasoning updates, fabric swatch photos, and delivery slot confirmations via WhatsApp (+91 9497870252).
• Warranty Administration: Registering and maintaining your 10-Year Hardwood Structural Warranty records.
• Taxation & Legal Compliance: Invoicing, GST compliance, and dispute resolution under applicable Kerala and Indian state statutes.

4. Data Sharing and Third-Party Processors

We respect your privacy and never sell, lease, or trade your personal data to third-party marketing companies. Data is shared strictly on a need-to-know basis with:

• Logistics & Installation Teams: Dedicated furniture transport drivers and trained carpentry technicians for delivery and in-home assembly.
• Communication Partners: WhatsApp / Meta Platforms Inc., strictly for real-time customer messaging based on their enterprise privacy protocols.
• Statutory & Law Enforcement Authorities: When compelled by valid summons, warrants, or orders under Indian law.

5. Data Retention & Security Standards

Your personal data is retained only as long as necessary to service your order, honor our 10-year structural warranty, and satisfy statutory tax/accounting requirements.

In compliance with Section 8(5) of the DPDP Act 2023 and Rule 8 of the SPDI Rules 2011, we implement technical safeguards, encrypted digital transfers, role-based database permissions, and secure physical workshop protocols to prevent loss, misuse, or unauthorized access.

6. Your Rights as a Data Principal (DPDP Act 2023)

Under the DPDP Act, 2023, you hold the following rights regarding your personal data:

• Right to Access Information: Request a summary of the personal data held about you and processing activities undertaken.
• Right to Correction & Erasure: Request updating of outdated contact details or deletion of your data once your order and warranty requirements lapse.
• Right of Grievance Redressal: Register a complaint regarding any data privacy concern directly with our designated Grievance Officer.
• Right to Nominate: Nominate an individual who, in the event of death or incapacity, may exercise your data rights.

To exercise any of these rights, email us directly at classicfurniture9844@gmail.com.

7. Grievance Redressal Officer (Rule 5(9) SPDI Rules & DPDP Act)

For any inquiries, requests, or privacy-related grievances, please contact our designated Grievance Officer: