Terms of Service

1. Agreement to Terms

By browsing this website, scheduling a consultation, approving an estimate, or placing a bespoke furniture order through our website or direct WhatsApp line (+91 9497870252), you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. Custom Made-to-Order Process & Approvals

Because Classic™ specializes primarily in custom furniture manufacturing, our production workflow follows a strict personalized cycle:

• Design & Sizing Confirmation: All custom orders (sofas, bedcots, wardrobes, dining tables) are built according to the specific dimensions, wood species, and fabric swatches explicitly approved by you in writing or via WhatsApp.
• Customer’s Responsibility for Dimensions: You are responsible for ensuring that the specified dimensions fit into your room, stairwells, doorways, passages, and elevators. Classic™ is not liable if a completed piece cannot enter your premises due to structural doorway constraints.
• Order Freezing: Once raw timber has been measured and cut or upholstery fabrics ordered, further alterations in dimensions or wood type cannot be accommodated without additional material charges.

3. Quotations, Pricing & Advance Deposits

• Estimates: Formal quotations provided via email or WhatsApp remain valid for 15 calendar days from issuance, subject to timber market fluctuations.
• Advance Token / Booking Deposit: Because each piece is customized for you, production begins only upon receipt of the agreed advance payment (typically 40%–50% of the total order value).
• Balance Payment: The remaining balance is payable prior to dispatch from our Palakkad workshop or upon arrival during white-glove handover, as mutually agreed upon confirmation.
• Taxes: All invoices include applicable Goods and Services Tax (GST) as mandated by the Government of India.

4. Production Timelines & Delivery Terms

• Handcrafting Timelines: Artisanal timber seasoning, carving, and multi-coat hand polishing generally require 2 to 4 weeks depending on order volume and project complexity. We provide periodic photographic updates via WhatsApp.
• Delivery Across Kerala & Pan-India: We provide door-to-door delivery throughout Kerala and to major cities across South India via specialized furniture carriage partners.
• White-Glove In-Home Assembly: Where specified in your order, our trained furniture technicians will unbox, assemble the frames, position the pieces in your desired room, and remove packaging materials.
• Site Inspection on Handover: The customer or authorized representative must physically inspect the furniture upon delivery and sign the delivery note or confirm handover via WhatsApp message.

5. 10-Year Hardwood Structural Warranty

Classic™ Furniture provides an industry-leading 10-Year Structural Hardwood Warranty on our solid teakwood and seasoned mahogany frames.

• What is Covered: Frame warping, structural joinery collapse, mortise and tenon joint integrity, and timber borer/termite infestation originating internally within properly treated kiln-dried timber.
• What is Not Covered: Normal wear and tear, cuts, accidental spills, burns, pet claw marks, fabric/leatherette fading from direct prolonged sunlight exposure, water damage from outdoor rain exposure on indoor furniture, or repairs attempted by unauthorized carpenters.
• Claim Procedure: Message our support number (+91 9497870252) with photos and your original purchase receipt/invoice. If verified, we will repair or replace the affected hardwood component free of cost.

6. Cancellations, Modifications & Returns

• Bespoke Items Exemption: Under the Consumer Protection (E-Commerce) Rules, 2020, products customized to unique specifications cannot be returned or refunded once manufactured, unless delivered in a structurally damaged or defective condition verified at delivery.
• Cancellation Window: You may cancel or amend an order within 48 hours of placing the advance deposit without penalty. After 48 hours, timber procurement costs will be deducted from any refund.
• Damages in Transit: If any damage occurs during transport, it must be noted immediately on the delivery docket and shared via WhatsApp with photos within 24 hours for complimentary restoration or replacement.

7. Intellectual Property Rights

All content, logos, furniture designs, photography, text, and source code displayed on this website are the intellectual property of Classic™ Furniture & Interior Studio and are protected under the Indian Copyright Act, 1957. Unauthorized reproduction, scraping, or commercial duplication is strictly prohibited.

8. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes, claims, or legal proceedings arising out of or related to these Terms, custom furniture purchases, or services rendered by Classic™ shall be subject to the exclusive jurisdiction of the competent courts in Palakkad District, Kerala, India.

9. Contact & Studio Inquiries

For custom consultations, feedback, or legal inquiries, reach our team directly: